Frequently Asked Questions
Who are we?
Founded in 2024, Azela Kaftan was born from a reality experienced by thousands of women every day. After many discussions and surveys, one observation became clear: it is becoming increasingly difficult to find outfits that are elegant, comfortable, and easy to wear all at once. Between busy days, impromptu outings, and the desire to remain effortlessly feminine, we realized that it was essential to create fashion that truly simplifies women's lives, while combining comfort, elegance, and practicality into a single piece.
This is how we envisioned kaftans and flowy, light, and refined dresses, designed to enhance every silhouette and adapt to every occasion. Pieces that are easy to slip on, pleasant to wear, and simple to style, perfect for enjoying the beautiful days with style, confidence, and freedom.
Even though Azela Kaftan is a young brand, our mission addresses a challenge that has existed for decades. Where many brands push women to make multiple purchases to put together a complete outfit, we have chosen a different approach: offering simple, versatile, and elegant pieces that are capable of providing comfort, style, and confidence in everyday life on their own.
Does one size fit all body types and sizes?
Yes, our one-size-fits-all models are designed with fluid, loose, and comfortable cuts that adapt harmoniously to different body types and flatter every silhouette with elegance. Thanks to their straight and ample cut, they are suitable for almost all sizes, with a hip circumference of 90 to 120 cm and a height of 150 to 190 cm.
What is the fabric used?
Our items are crafted from soft, breathable, and durable fabrics, such as cotton, linen, and viscose blends
, for optimal comfort and long-lasting wear.
Are they machine washable?
Yes, we recommend a delicate machine wash and air drying to preserve the quality.
What are the delivery charges?
- Standard delivery for all orders under €50: €5.85
- Free delivery on purchases of €50 or more
When will I receive my order?
Order processing takes 1 to 2 business days before shipment, and delivery then takes 8 to 15 business days from the date of dispatch, depending on the carrier and destination.
Do you accept returns?
Yes, you have 30 days after receipt to request a return. The item must be new, unworn, with tags, and in its original packaging, accompanied by proof of purchase. Contact us to make the request: a label and instructions will be sent to you. No returns will be accepted without a prior request.
For more details, please visit the "Returns" page or contact us by email at: contact@azelakaftan.com
